- Respond to customers via phone, chat, and email. You’ll be the voice that keeps our customers happy and informed.
- Keep an eye on every interaction, solution and follow-up in our CRM system so that nothing escapes your attention.
- Figure out whats wrong and offer clear solutions using different tools.
- Work with your team to make every customer’s experience better than the last. It’s all about teamwork to make the magic happen
- Show enthusiasm and warmth in every conversation so that every customer feels they are talking to someone who really cares :)
- Use your knowledge and skills to troubleshoot problems.
- Willingness to develop in the customer service.
- A passion for IT and technical tools is a plus! If youre into problem-solving with tech, youll love this role.
- Strong communication skills to chat in German at at least C1 level at least and in English at B2 level.
- Attention to details stuff and focus on finding solutions.
- Willingness to keep learning and adapting to new tools, technologies, and processes.
- Experience with high-end customers or luxury brands.
- Interest in the latest technologies.
- Knowledge of CRM systems.
- Support of a recognized luxury brand known for its commitment to quality, innovation and customer satisfaction.
- Remote work from home
- Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare, and life insurance.
- Stable full-time employment based on an employment contract
- Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.
- Team-building events to foster a collaborative work environment.
- Team leader support at every stage of cooperation.
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